Case Management

Helping Clients on the Journey Home

Many people experiencing homelessness have burned bridges and may have given up hope. Others are unable to address medical and underlying mental health conditions and/or substance use disorders. Often, when clients can engage in a trusting relationship with a person such as an outreach worker or case manager, they are more willing to open up and gradually understand the need to attend to their chronic conditions.

We care for the whole person by offering case management alongside medical and behavioral health service. More often than not, our clients surpass expectations when provided with these wraparound services. They appreciate the welcoming, respectful and nonjudgmental approach that we use, and they are able to develop trusting relationships.

Housing First Program

Housing First is a national model for ending homelessness – with the immediate and primary focus on helping individuals quickly access and sustain permanent housing as an initial step in receiving services. Since 2006, Duffy Health Center has been providing services, stability and security through Housing First as clients transition out of homelessness.

Supporting the Journey

Starting with the development of a trusting relationship, Housing First case managers carefully assess individuals and connect clients with housing and support services. Throughout the transition to housing stability, case managers work with clients to reach their goals for self-sufficiency and independence, including educating them on life skills such as budgeting, productive use of time, and forming and maintaining new relationships.

Duffy Health Center’s intensive case managers connect Housing First clients to medical care as well as substance abuse and mental health services at Duffy to help them succeed.

Program Features

Restoring health and rebuilding lives, through:

  • Rental stability

  • Improvement in mental and physical health

  • Connections to community resources

  • Education, jobs or volunteer opportunities

Call (508) 771–9599 for case management services.


A Unique Focus

“Duffy is a leader in the region in effectively collaborating with the community to work towards solutions to reduce homelessness and provide comprehensive health services.”

Elizabeth Albert
Director, Barnstable County Dept. of Human Services