Commitment to Quality
Duffy Health Center works to positively impact a patient’s health by providing high quality and safe care. We believe that quality and safety includes all parts of our organization. We know that the quality process begins with Duffy’s mission, vision, and values.
Quality-related activities are focused on designing, implementing, monitoring, and improving a total system that meets the ‘quintuple aim’ in health care:
- Improving the patient experience of care (including quality and satisfaction).
- Improving the health of populations.
- Reducing the per capita cost of health care.
- Supporting provider and team well-being.
- Advancing health access.
2025 Metrics
Data from the Universal Data Set (UDS).
More detailed data metrics can be found at the Health Center Program Uniform Data System (UDS) Data Overview website for HRSA Health Center Program awardees and look-alikes.
Patient Experience
At Duffy Health Center, patient experience is at the heart of everything we do. We regularly survey our patients to better understand their needs and continuously improve our care.
4.3 out of 5
Our patients rate their care
Recent survey results also show:
- 14% improvement in care coordination and follow-up
- 11% improvement in provider communication
- 8% improvement in access to urgent appointments
We are committed to listening, learning, and strengthening the care we provide every day.