"I have collaborated with Duffy on many community health projects and have always been pleased by their level of excellence and ability to recruit the necessary partners to get the job done.”
Lissette Blondet, EdM
Director of Community Benefits, Cape Cod Healthcare
The focus of the Duffy Health Center Benefits program is to strengthen the enrollment process for our client populations – adults experiencing homelessness and those at risk of homelessness. Benefits enrollment are the foundation of Duffy wraparound services, whether enrollment occur at our clinic sites, at agencies that offer us outreach space, or via the services of our mobile health clinic which travels to regularly assigned stops across Cape Cod.
Benefits coordination is a critical component when assisting our target population, which has complex medical conditions that may include mental health, substance abuse, and cognitive disorders. In addition, BCBS MA Foundation support is even more critical now with the recent economic downturn by our new at-risk clients. We are seeing at least three or four new clients daily because of the economic situation. It is especially hard on those who have been used to being able to provide for their families.
Our Benefits Coordinator has a skillful and nuanced approach to offering positive support while getting these clients the benefits they deserve. Enrollment becomes part of the therapeutic process as clients see themselves encouraged instead of being judged or patronized. An initial conversation about insurance often leads to referrals for housing, detox, counseling, and other services – and continued engagement with Duffy and other mainstream resources.
Duffy Health Center also provides benefits assessment via our Mobile Health Clinic.